Around 80% of the Philippine business process outsourcing (BPO) industry sectors or an estimated 800,000 employees are at high risk of losing jobs due to automation and artificial intelligence (AI) in the next three to five years.
This is according to Christopher Moterola, it is the artificial intelligence have negative impact on jobs in the Philippines which includes the BPO industry, reported by Inquirer. Monterola is a professor of Asian Institute of Management and A-Site-Aboitiz School of Innovation, Technology and Entrepreneurship.
There are about a million employees in the BPO industry which are mostly receiving good salary and those employees must learn new skill or upgrade skill, according to the professor.
United Nations Conference in Trade and Development (UNCTAD) also highlight the increased digitalization through automation that will result to some occupation to totally disappear. The digitalization will create four changes – job creation, job destruction, job changes and job shifts.
Telemarketers will be automated, hand sewers will be robotics, security guards will be replaced by sensors and surveillance. Though new jobs and services will arise like 3D printing, software development, application development and robotics (AI).
Philippines is considered as one of the world’s largest computer-services exporters in the world. Apart from the BPO industry, sectors that will be affected by automation are agriculture workers, construction workers and sales workers.
Despite the fears and concerns of many workers, I believe that workflow automation is necessary. If you don't believe it works, I suggest you check out the real-life case study here https://processmix.com/cases/loan-origination-system/ which shows how much better business can be done with modern workflow automation solutions and tools.
ReplyDelete